WHAT WE DO

Research, strategy, and design for digital products and services.

L+M team workshop

We partner with product, proposition, and innovation leaders across diverse sectors to identify, validate, and design valuable digital products and services.

Our Expertise

Digital Product + UX Design

We work collaboratively with your product teams to design exceptional products that delight users and achieve your digital ambitions, risk-free and at pace.

  • Service Design + Journey Mapping
  • UX Strategy + Design
  • UI Design
  • Product Design
  • User Testing

AI Experience Design

Our AI Experience Design (AIXD) service help organisations to design product experiences for an A.I.-enabled future using our AIXI Framework.

  • AI Impact Discovery
  • AI Capability Mapping
  • AI UX Design
  • AI Product Design

Ideation + Prototype Design

We rapidly bring new propositions and product ideas to life through shareable concept designs, mock-ups, and interactive prototypes – getting your idea in front of customers and internal stakeholders for rapid validation and testing.

  • Rapid Idea Visualisation
  • Interactive Prototype Design
  • Validation + User Testing

User Research

Our team of expert researchers conducts in-depth interviews, usability tests, and surveys to help you gain a deeper understanding of your customers’ needs, preferences, and behaviors.

  • User Research
  • Customer Insight
  • Competitor Analysis
  • Roadmap recommendations

Product Design For An AI-Powered Future

AI has created a new paradigm in how we interact with digital products and technology.

As such, our UX experts developed our AI Experience Impact framework: A lens by which we can help you explore how AI can and will affect your product experiences.

By baking this into everything we do, we ensure your products are ready for rapidly changing customer expectations and deliver the next generation of best-in-class digital experiences.

EXAMPLE SOLUTIONS

Design a new product

CHALLENGE

“We have a brand new product that needs designing.”

SOLUTION

We work collaboratively with you to design exceptional products that delight users and achieve your digital ambitions. A low risk approach to product design.

2-4 Months

Explore AI

CHALLENGE

“We want to understand how our product experience can benefit from AI .”

SOLUTION

By examining your product and service journey through our A.I. Discovery Framework, we help you to identify and prioritise opportunities where A.I. can add value, helping you get started on your A.I. journey.

~4 Weeks

Develop a product vision

CHALLENGE

“We want to be a more user-centred company, but we’re not sure where to start.”

SOLUTION

We work closely with you to define your business objectives and examine existing processes and product journeys to provide recommendations to help you move forward.

1-2 Weeks

Generate user insight

CHALLENGE

“We need to understand what our end-users want and how we can improve our product.”

SOLUTION

We uncover actionable customer and end-user insight that helps to inform decision making.

1-3 Months

Prototype & validate an idea

CHALLENGE

“We want to rapidly visualise and test our ideas.”

SOLUTION

We rapidly bring new propositions and product ideas to life through shareable concept designs, mock-ups, and interactive prototypes – getting your idea in front of customers and internal stakeholders for rapid validation and testing.

2-4 Week sprints

Modernise a legacy product

CHALLENGE

“We have an existing product that we need to modernise, improve, or update.”

SOLUTION

We help you to modernise, optimise, and improve your existing UX/UI to be more engaging, competitive, and valuable to your end users.

1-3 Months

A Modern Methodology

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Discover + Plan

We work with you to define the business challenge, align stakeholders’ vision, and develop a strategy for moving forward.

Research + Insight

We engage priority personnel and/or end customers to uncover key motivations, needs, goals, and pain points.

Design Sprints

We employ modern design thinking to prototype, test, and validate possible solutions to take forward.

WHO WE WORK WITH

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RECOGNITION

We’re rated as one of the top UX + Product Design Agencies in the UK.

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Get in touch

hello@lionandmason.com

Or call: 020 3740 6260

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