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Futureproofing Your Experience Strategy
 800 449 LION+MASON

Are you ready to find out the secret to creating a futureproof customer experience strategy? If only it were that simple. The reality is that there is no foolproof plan you can put in place to counter any eventuality in the constantly changing customer experience landscape.

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How The Public Sector Should Be Improving Customer Experience
 800 449 LION+MASON

The public sector is often left lagging behind when it comes to business transformation. The nature of public sector bodies, in all their complexity, means that change is often the hardest to exact in such a huge and often dispersed environment.

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Why Simplicity Is The Most Powerful Ally Of User Experience
 800 449 LION+MASON

Any UX Designer can tell you about the complex simplicity oxymoron. And it’s true, a lot of work goes into keeping a product or platform looking and feeling simplistic. So…

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Digital Disrupters: What Makes A True Innovator?
 800 449 LION+MASON

Let’s face it, digital disrupters are changing the face of the world as we know it. From the way we consume TV, to how we order a taxi, digital innovators…

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UX And The Rise Of Smart Cities
 800 449 LION+MASON

The world is becoming more connected by the day as new; technology, forms of communication and methods of transferring digital products, are introduced on a daily basis. As a result,…

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What Is ‘Service Design’ And Why Do You Need It?
 800 449 LION+MASON

There’s a lot of noise about Service Design in business circles at the moment. But despite reaching buzzword status, many are still unclear on what it is, and how it…

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The Golden Rules of UX for Mobile Apps & Services
 800 449 LION+MASON

Whether you are looking to design a brand new mobile product or service from scratch or give an existing one a refresh, there are some simple yet vital rules to…

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How User Experience Helps Create A More Sustainable Business
 800 449 LION+MASON

Every business would like to operate more sustainably and efficiently in order to make the most of its resources and minimise waste in the form of time, money and effort.…

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6 Critical Customer Experience Fixes For Retail Sites
 800 449 LION+MASON

In an online world where things can change at the click of a button, and hard-earned customers are frustratingly fleeting, it pays to stay on top of your customer experience…

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How Technical Debt Is Holding Back Your Digital Transformation Goals
 800 449 LION+MASON

Technical debt is; “A concept in software development that reflects the implied cost of additional rework caused by choosing an easy solution now instead of using a better approach that…

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