Business

Humanising The Customer Experience Whilst Embracing New Technologies
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The Internet of Things. Virtual Reality. Augmented Reality. The list goes on. We’ve got all these mind-blowing technologies hitting our screens and integrating into our lives. It’s easy to see…

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18 Online Customer Experience Statistics That Should Shape Your CX Strategy
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Sometimes, you just need some powerful stats to supercharge your online strategy. And when it comes to customer experience, being aware of recent research and findings is crucial. Plus,  you…

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Lessons To Be Learned: How Facebook Is Reviewing Its UX
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If you’re a regular Facebook user, you may have noticed your news feed getting clogged up lately. As you scroll down, you will come across more irrelevant posts, silly videos…

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Increasingly Demanding Users: Customer Experience Challenges To Expect In 2018
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There’s no denying it, your digital customers are now more demanding than ever before. It’s no longer acceptable for online businesses to adopt a ‘make money first’ approach. Those that…

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New Year’s Resolutions For Website Owners In 2018
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How to create the most optimal User Experience for your customers is something that is constantly evolving. Just as the way people are using Search is changing (we explored how…

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Understanding UX in the purchasing journey
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It’s easy to see how online retailers can take a blinkered view of user experience (UX). For many brands, their digital products such as apps or websites will often have…

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How UX has revolutionised business
5 Ways UX Is Revolutionising Businesses
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User experience isn’t just changing the way we use websites, it actually has the potential to revolutionise businesses. Why? Because the fundamental, subtle and major changes that are implemented to…

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