Customer Experience

UX And The Rise Of Smart Cities
800 449 LION+MASON

The world is becoming more connected by the day as new; technology, forms of communication and methods of transferring digital products, are introduced on a daily basis. As a result,…

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What Is ‘Service Design’ And Why Do You Need It?
800 449 LION+MASON

There’s a lot of noise about Service Design in business circles at the moment. But despite reaching buzzword status, many are still unclear on what it is, and how it…

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The Golden Rules of UX for Mobile Apps & Services
800 449 LION+MASON

Whether you are looking to design a brand new mobile product or service from scratch or give an existing one a refresh, there are some simple yet vital rules to…

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How User Experience Helps Create A More Sustainable Business
800 449 LION+MASON

Every business would like to operate more sustainably and efficiently in order to make the most of its resources and minimise waste in the form of time, money and effort.…

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6 Critical Customer Experience Fixes For Retail Sites
800 449 LION+MASON

In an online world where things can change at the click of a button, and hard-earned customers are frustratingly fleeting, it pays to stay on top of your customer experience…

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How Continuity Helps Create A Smooth User Experience
800 449 LION+MASON

UX is evolving at an exponentially increasing rate and for consumers, what was on the cutting edge yesterday is old news today, never mind those within the industry who are…

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Using AI To Improve User and Customer Experience
800 449 LION+MASON

Artificial intelligence has been THE buzzword in every tech-driven industry over the past few years as speculation around its impact on human society has been speculated upon by scientists, entrepreneurs,…

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Why Successful Digital Transformation Isn’t About Tech
800 449 LION+MASON

Think of the phrase “digital transformation” and you’ll be hard-pressed not to consider it as something innately technical. What if we said that while IT is an obvious part of…

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Is Your Company Culture Holding Up Your Digital Transformation?
800 449 LION+MASON

The race is on for companies large and small to digitally transform. Yet despite the sense of urgency felt in boardrooms and IT departments across the globe, studies reveal a…

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UX and Digital Transformation: Why You Need to Tackle Both
800 449 LION+MASON

Rather than focussing on the competition or trends within their industry, leading businesses are looking to user experience as a key to successful digital transformation. It’s no coincidence that this comes…

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