Customer Experience

The UX Design Role is Evolving – Here is How
800 449 Andy Curry

In a world dominated by technology, UX professionals might find it difficult to resist the temptation of new trends. But if they want to stay at the top of their game, they must always balance human-centered design skills with UX technology.

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Post-Pandemic Predictions for Banking & Financial Technology
800 449 Andrew Machin

Many banks have been working to streamline their face-to-face services for a while now, investing in improving their digital offering. That is great for some customers, but it brings new challenges for others – not to mention the need for additional risk management.

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Digital Transformation in 2021 Must Be Centred Around People
800 449 Sarah Lines

Successful digital transformation relies on effective people management for the most part. Any strategy applied by businesses must be centred around its people.

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How to Create User-Friendly Quote and Buy Forms
800 449 Paul Cook

In this post, we run through the best practices and principles to help UX designers create user-friendly Q&B forms.

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The Importance of Written Communication in UX Design
800 449 Andrew Machin

Designers do not need to be professional content writers, but an understanding of the basics of writing will greatly assist in UX design.

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5 Laws for Successful UX Design
800 449 Andy Curry

In this post, we will look at the five laws for successful UX design and how designers can use the insight provided by these laws to inform the development of positive user experiences. Bear in mind that, in isolation, consideration of these laws can at most ensure best practice in your User Experience design.

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The Dangers Of Poor UX In The Post-Covid Insurance Industry Tech Rush
800 449 Andrew Machin

With over 99% of industry professionals in agreement that insurers need to urgently step up transformation, many companies are looking to fast-track their digital transformation. But is this sudden approach more effective, or could it end up being more detrimental over the long run?

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What COVID Has Done To Digital Transformation
800 449 Andrew Machin

Digital transformation was chugging away behind the scenes at many businesses pre-pandemic, but during and even post-COVID-19 has changed the playing field.

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UX Predictions for 2020 that need to be on your radar
800 449 Andrew Machin

With all the furore around UX design, it’s sort of become a must-have for forward-thinking businesses. And in the line of work we’re in, we can let out a collective cheer in response. But it does beg the question, why should you hire on, and do it right away?

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Why Hire A UX Consultant?
800 449 Andrew Machin

With all the furore around UX design, it’s sort of become a must-have for forward-thinking businesses. And in the line of work we’re in, we can let out a collective cheer in response. But it does beg the question, why should you hire on, and do it right away?

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