Service Design

The Dangers Of Poor UX In The Post-Covid Insurance Industry Tech Rush
800 449 Andrew Machin

With over 99% of industry professionals in agreement that insurers need to urgently step up transformation, many companies are looking to fast-track their digital transformation. But is this sudden approach more effective, or could it end up being more detrimental over the long run?

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What COVID Has Done To Digital Transformation
800 449 Andrew Machin

Digital transformation was chugging away behind the scenes at many businesses pre-pandemic, but during and even post-COVID-19 has changed the playing field.

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UX Predictions for 2020 that need to be on your radar
800 449 Andrew Machin

With all the furore around UX design, it’s sort of become a must-have for forward-thinking businesses. And in the line of work we’re in, we can let out a collective cheer in response. But it does beg the question, why should you hire on, and do it right away?

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Why Hire A UX Consultant?
800 449 Andrew Machin

With all the furore around UX design, it’s sort of become a must-have for forward-thinking businesses. And in the line of work we’re in, we can let out a collective cheer in response. But it does beg the question, why should you hire on, and do it right away?

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The Design Thinking Approach: The What, Why and How
800 449 Andrew Machin

Design Thinking. What exactly is it? And why does it matter to any brand, big or small, and how are you meant to use it as a working strategy?

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Why The Interaction Element Is Crucial In Explainable AI
800 449 Andrew Machin

AI has been weathering more than a few storms of late. As exciting as the prospects are for AI, there are many glitches to its perfect potential to scare users off. From facial recognition with a racial bias to GPS algorithms sending huge trucks down the fastest route, that also happens to be completely unsafe for large vehicles, there are certainly more than a few problems with your average algorithm-based platform.

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The Importance Of A Stellar Product Design Process
800 449 Andrew Machin

You can find guides aplenty on how to create a development plan for your new product, but the question is, where does the product design element feature?

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Why Simplicity Is The Most Powerful Ally Of User Experience
800 449 Andrew Machin

Any UX Designer can tell you about the complex simplicity oxymoron. And it’s true, a lot of work goes into keeping a product or platform looking and feeling simplistic. So…

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Digital Disrupters: What Makes A True Innovator?
800 449 Andrew Machin

Let’s face it, digital disrupters are changing the face of the world as we know it. From the way we consume TV, to how we order a taxi, digital innovators…

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What Is ‘Service Design’ And Why Do You Need It?
800 449 Andrew Machin

There’s a lot of noise about Service Design in business circles at the moment. But despite reaching buzzword status, many are still unclear on what it is, and how it…

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