Humanising The Customer Experience Whilst Embracing New Technologies
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The Internet of Things. Virtual Reality. Augmented Reality. The list goes on. We’ve got all these mind-blowing technologies hitting our screens and integrating into our lives. It’s easy to see…

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18 Online Customer Experience Statistics That Should Shape Your CX Strategy
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Sometimes, you just need some powerful stats to supercharge your online strategy. And when it comes to customer experience, being aware of recent research and findings is crucial. Plus,  you…

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8 Quick Wins For Improving Your Website’s UX
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When it comes to designing your website, there are so many different things to think about that it’s easy to miss the obvious. For example, while everyone is struggling to…

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Lessons To Be Learned: How Facebook Is Reviewing Its UX
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If you’re a regular Facebook user, you may have noticed your news feed getting clogged up lately. As you scroll down, you will come across more irrelevant posts, silly videos…

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Increasingly Demanding Users: Customer Experience Challenges To Expect In 2018
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There’s no denying it, your digital customers are now more demanding than ever before. It’s no longer acceptable for online businesses to adopt a ‘make money first’ approach. Those that…

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Five Psychological Principles In User Experience
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Looking to understand the behaviour and decision-making processes of your users? Once you understand it, you want to influence it. But there’s only so far you can go on instinct…

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2018 UX Design Trends You Need To Know About
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You’ve probably read countless articles about UX trends for 2018. And whilst there are some very useful and practical trends that should be noted, what about the ones that ignite…

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Aristotle’s 3 Persuasive Appeals & How They Relate To User Experience
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Perfect product done and dusted? Great. High customer response rate and brilliant brand interaction? Sure. And most importantly, have you told your story? Erm, say what? Yes, storytelling. A powerful…

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New Year’s Resolutions For Website Owners In 2018
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How to create the most optimal User Experience for your customers is something that is constantly evolving. Just as the way people are using Search is changing (we explored how…

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SEO & UX: How Search Behaviour Impacts UX Design
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Ken Wheaton of Google recently did a post about ‘why shoppers are turning to search for ideas and inspiration’. And it got us thinking about the relationship between search and…

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