We are the architects of transformational digital products and experiences.
In an ever-changing digital landscape, the experience a user has with your digital platforms and services has a profound influence over their success or failure.
LION+MASON is a specialist User Experience (UX) consultancy that helps businesses ensure success from their digital platforms through user-centered research, strategy, and design.
The result is smarter products and services that increase engagement, adoption, conversion, and business efficiencies.
Better experiences. Better business.
What is UX Design?
User experience design (UX) is the process of considering and enhancing the user’s satisfaction with your digital products or services. This is achieved by improving the usability, aesthetic, functionality, content, and the general human interaction that affects the way a person will ‘feel’ about your product or service.
Why User Experience Matters
The experience a customer has with your site or app has a profound effect on its success or failure. Neglecting UX results in poor digital products that users simply will not engage with and/or come back to (or, even worse, forget). As such, the consideration of the user’s experience when it comes to their interaction with your digital products is proven to have a tangible and measurable impact on your business performance.
Return from UX investment
Forrester research shows that, on average, each dollar invested in user experience brings 100 dollars in return: an ROI of 9,900%.
American Express found that consumers were willing to spend an average of 13% more with brands that provided the best user experience.
Research published by Harvard Business Review found that customers who had the best user experiences spend 140% more than those who had the worst experiences.
Happy customers tell on average nine people about their experiences with a product or service.
Who we help
Internal Tools & Applications
We can help to transform your B2B and B2C applications through highly considered interface design that can make even the most complex tasks a joy to use.
Digital Transformation & Innovation
In a rapidly changing digital landscape, we can help your business surprise and delight customers by designing innovative interactive experiences.
Customer-facing Products & Services
Considered mobile user experiences that engage and connect with your audience.