UX Services

We are the architects of transformational digital products and experiences.

In an ever-changing digital landscape, the experience a user has with your digital platforms and services has a profound influence over their success or failure.

LION+MASON is a specialist User Experience (UX) consultancy that helps businesses ensure success from their digital platforms through user-centered research, strategy, and design.

The result is smarter products and services that increase engagement, adoption, conversion, and business efficiencies.

Better experiences. Better business.

User Research

We deliver the insights that underwrite better decisions.

UX Strategy

We lay the roadmap for successful experience creation.

UX Design

We design the experiences that gel user needs and business goals.

UX Consultancy

We provide user-centric design thinking to solve critical business challenges.

Dedicated UX Resource

We can provide that support with highly experienced UX experts at any stage or at any level of a project.

What is UX Design?

User experience design (UX) is the process of considering and enhancing the user’s satisfaction with your digital products or services. This is achieved by improving the usability, aesthetic, functionality, content, and the general human interaction that affects the way a person will ‘feel’ about your product or service.

Why User Experience Matters

The experience a customer has with your site or app has a profound effect on its success or failure. Neglecting UX results in poor digital products that users simply will not engage with and/or come back to (or, even worse, forget). As such, the consideration of the user’s experience when it comes to their interaction with your digital products is proven to have a tangible and measurable impact on your business performance.


Return from UX investment

Forrester research shows that, on average, each dollar invested in user experience brings 100 dollars in return: an ROI of 9,900%.



American Express found that consumers were willing to spend an average of 13% more with brands that provided the best user experience.


Spend increase

Research published by Harvard Business Review found that customers who had the best user experiences spend 140% more than those who had the worst experiences.


Customer referrals

Happy customers tell on average nine people about their experiences with a product or service.

Who we help

Application UI design

Internal Tools & Applications

We can help to transform your B2B and B2C applications through highly considered interface design that can make even the most complex tasks a joy to use.


Digital Transformation & Innovation

In a rapidly changing digital landscape, we can help your business surprise and delight customers by designing innovative interactive experiences.

Mobile app UX

Customer-facing Products & Services

Considered mobile user experiences that engage and connect with your audience.


DADI Grand Prix
UK Digital Experiencec Awards Logo

Case Studies

View some of our recent work.