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How To Think Like Your Customers 1

How To Think Like Your Customers

Running a successful website and business these days is all about getting into the mind of your customers. Your customers are your tribe, and if you don’t learn how to communicate with them and build something that they understand, your…

Using UX design to deliver business advantage 3

Using UX design to deliver business advantage

It used to be said that content was king, but in an age when every sector is hugely overpopulated, standing out becomes less about the words on the page, and more about the experience that customers get. Cue UX stage…

Why Usability matters more than ever 5

Why Usability matters more than ever

The expectations of users are constantly changing. Yesterday’s breakthrough in usability is today’s norm, and the older, more dated ways of doing things quickly become an irritation. Users are always expecting faster, more efficient experiences, and the definition of this evolves…

Why mobile first UX is critical to Generation Z 13

Why mobile first UX is critical to Generation Z

It will come as no surprise that half of today’s teens are addicted to their smartphones. While this sounds like hell to most parents – fed up of talking to their son/daughter’s bowed head as they pore over their News…

Black Swans, and the power of the unknown in UX 16

Black Swans, and the power of the unknown in UX

Back in 2002, the then secretary of state, Donald Rumsfeld delivered what was to be his now infamous speech at a U.S. Department of Defense news briefing: Reports that say that something hasn’t happened are always interesting to me because…